Phoenix-V BSS

Phoenix-V is one of those few recognized CRM & Billing (BSS) solutions for the TELECOM sector that can be referred to as fully convergent and sufficiently comprehensive to support all the existing diverse needs of a modern-day TELECOM carrier. The system is provenly capable of optimizing, efficiently and fast, all your company's billing processes for both TELECOM (voice telephony, service numbers, and so on) and Internet- related services (DSL, leased lines, web hosting, content, and others), as well as of streamlining your current CRM practices and procedures.

Since Phoenix-V's first release in 2000, the application has been inestimably improved and expanded based on the feedback from PhaseFive's numerous clientele, having become a most powerful functionality suite and the software of choice for more than dozen European TELECOM service providers.

Advantages

  • All the functionality that may ever be required by a TELECOM service reseller is delivered in one single package;
  • Optimized for the needs of TELECOM services' resellers. No special staff training or specific experience is required (for example, PhaseFive's customer Vocatel GmbH does not have any billing staff at all, and all the related specific issues are handled by the company's other staff).
  • Extremely low costs for development of any new functionality and the system's customization to the customer's specific needs (for example, the whole amount of the effort required for the development and deployment in production of the automatic downloading and new CDR- processing functionality for VERSATEL constituted 8 hours).
  • CRM and Billing outsourcing services based on the BPO model.
  • A highly attractive pricing model.

CRM Functionality

Phoenix-V provides a special, intuitively user-friendly CSR user interface that grants to CSRs centralized access to all the available customer data and the whole range of the system's CRM capabilities. CSR's can view all the events taking place in the system and the related information in the real-time mode.

  • Centralized Access to CRM Functionality and Information through a special CSR
  • User Interface
  • Multi-level Customer Structure with flexible invoicing options
  • Flexible Contract Management
  • Efficient workflow management, implemented using a powerful workflow management engine
  • Processing of incoming tickets and their assignment to specific employees
  • Re-assignment and escalation of tickets
  • Centralized document management.

Product & Price-List Management

Phoenix V’s state-of-the-art product management module allows defining any kind of a service as a customizable product, including voice and data access, value-added services and content, physical devices, and so on. The module allows creating customizable price-lists and various different discounts.

  • Easy definition of products based on multiple parameters
  • Support of both standalone and bundled services, including Carrier Pre-Select and Indirect Access
  • Easy creation of freely customizable price-lists and diverse discounts based on expandable sets of product parameters and those parameters’ various combinations.

Mediation and Event Collection Functionality

Phoenix-V’s Event Mediation functionality is used to prepare collection records from the mediation data. The collection procedure can be carried out periodically or on demand. The system’s Event and Mediation module supports:

  • CDRS’s transformation from different formats into the system's target format
  • Duplicate record detection
  • Aggregation or Correation/ Merges split CDRS
  • Reconciliation
  • Filtering of CDRS
  • Error recovery
  • Alarm generation

Rating Functionality

Phoenix-V’s rating capacity is up to 3 million event records per hour. The system supports voice, data, and content transactions, as well as any required combination of rating parameters. The software can process real-time and batch streams simultaneously.

  • Session-based rating whereby the rates are applied per unit (byte, minute, hour, and so on)
  • Event-based rating (SMS, MMS, games, voice-mail, and so on).

Revenue Management

Phoenix V provides all the required billing and invoice management capabilities, including rolled-up billing, multi-party billing, easy creation of customized invoices in different currencies, and flexible invoicing for complex multi-tier customer structures, whereby invoices can be issued to the main customer or to their sub-customers.

The main types of invoices include:

  • Initial bill
  • Periodic bills
  • Final bill
  • Ad hoc bill
  • Prepaid statements
  • Mixed bills.

Financial Control and Auditing

PhaseFive’s software provides feature-rich functionality for the efficient financial management of your customer base, including a centralized transactions ledger, containing detailed information on the existing financial transactions, and a diverse set of standard management reports to support your routine decision-making processes. The financial control and auditing functionality of the system includes:

  • Payments and collections
  • Credit control management
  • Tax management with configurable parameters for different geographies and customer types.

Commission Management

The Phoenix V software supports a wide variety commission calculation options, including objective-based compensation

  • Support of volume-based compensation options
  • Support of number-based compensation options
  • Numerical definition of objectives for commissions’ calculation
  • Calculation of contract cancellation-related corrections
  • Multi-level hierarchy for salespersons and commission payments with different quotas and amounts of the commission fees
  • Commission sharing options for collaborating salespersons.

Web-Enabled Self-Service

PhaseFive’s comprehensive Web-enabled Self-Service module enables service providers to deliver customer care services to their clientele through the Internet on a 24-hour-a-day basis. The module can also be used by your clients for viewing their personal and account information and updating their personal details (i.e. for changing the password, or updating the Contact information and Billing Address). Salespersons can use the module for accessing paid commission statements associated with them, managing their personal information, or entering new orders.

Best-In-Class Information Management

The system’s information management module is a suite of powerful tools designed to support your decision-making processes. The module can be used to generate both standard and customized sales, financial and other reports containing graphs, tables, and pictures that can help analyze the vast amount of valuable information amassed and stored in the system.

Individually customized reports can be produced for products, articles, product groups, clients, client groups, and so on. This, along with the advanced filtering and grouping functionality that allows using a variety of filtering options and aggregation functions (representation of sum, average, minimal and maximal value, and so on), makes Phoenix V’s information management module an easy-to-use, best-of-breed data analysis tool, superior to the similar tools of most other BSS solutions.

© 2010 PhaseFive Software R&D LLC